Agent Quality

• Accepted
• Add Participant Handed Off
• Add Participant Time
• Add Participant
• Agent Answered Calls
• Agent Away Time
• Agent Busy Time
• Agent Consult Time
• Agent Conversation Time
• Agent CSAT
• Agent Customer Hold Abandons
• Agent Focus Time
• Agent Handle Time
• Agent Hold Time
• Agent Holds
• Agent ID
• Agent Idle Time
• Agent Initiated Customer Hold Time
• Agent Initiated Customer Holds
• Agent Name
• Agent Not Ready Time
• Agent Offered Calls
• Agent Outbound Call Time
• Agent Outbound Calls
• Agent Ready Time
• Agent Time To Answer
• Agent Transfer Time
• Agent Transfers
• Agent Talk Time
• Agents
• Group IDs
• Groups
• Initiated Transfers
• Interaction Agents
• No Reply Time
• Queue Abandons
• Segment Cancel Time
• Segment Cancelled
• Segment Consult Time
• Segment Third Party
• Segment Time
• Skill IDs
• Skills
• Tenant ID
• Tenant Name
• Third Party Time
• Transfer Percent
• Transfer Time
• Transferred
• Work Accepted
• Work Accepted Time
• Work Offer Disconnect Time
• Work Offer Time
• Work Offered
• Work Rejected Time
• Work Rejected
• Wrap Up Time